Your Privacy, Protected

Exam Centre Manchester is committed to protecting the privacy of any personal data we collect. We're a private exam centre based in Manchester, and you can reach us at info@examcentremanchester.co.uk.

We may collect and process information about you in the following ways:

• When you register on our website for an examination
• When you apply for or take part in one of our programmes
• Through correspondence with us by phone, post, email or other means
• Via CCTV footage if you visit our premises, for security and safety purposes

To arrange contact and process your booking, we collect identification documents and details such as your name, address, email, phone number and previous academic achievements. We also keep:

• A record of any messages or requests you've previously sent us
• CCTV footage if you visit our premises, for security and safeguarding purposes

We also rely on this information to support our legitimate interest in marketing our services, which includes:

• Promoting our services to registered users
• Letting you know about upcoming promotions, discount codes or customer surveys
• Carrying out research to better understand what our candidates need
• Analysing how you interact with us, to improve our marketing
• Exam Centre Manchester may occasionally contact you by post or phone with information or offers

Your personal information, as a candidate, may be viewed by our exam administrators and exam officers, solely for the purpose of managing your exam booking.

• We only process your personal data for the purposes set out in this policy, and we keep it accurate and up to date. If it's ever inaccurate or out of date, we'll remove it — please let us know if you spot anything that needs correcting.
• We don't hold on to your personal data for longer than necessary. Once it's no longer needed, it's securely destroyed and erased.
• We will never sell your personal data, or share it with third parties without your consent, except where we're required to by law.

We may disclose personal data about you where necessary, as set out below:

• To professional advisers
• To colleagues within our organisation

• How long we keep your personal data depends on the service you've used us for.
• By default, we keep records for as long as is reasonable to show we've met our obligations to you and under the law.
• We review the personal data we hold every year to check whether we're still entitled to process it. If we decide we're not, we'll stop.

You have the right to:

• Obtain the personal data Exam Centre Manchester holds about you
• Be told how your personal data is processed
• Ask for your personal data to be corrected where necessary
• Have your personal data erased in certain circumstances, where we no longer have a reason to keep processing it
• Ask us to transfer the information we hold about you to another organisation
• Object to or restrict the personal data Exam Centre Manchester holds about you
• Object to or restrict how your personal data is processed
• Make a complaint about how we process your personal data

Exam Centre Manchester aims to meet the highest standards when collecting and using personal information, so we take any complaints seriously. If you ever feel our collection or use of your information is unfair, misleading or inappropriate, please let us know — we'd also welcome any suggestions on how we can improve.